AgiloWorks Field
Field service and maintenance management software
AgiloWorks Field is field service management software that helps maintenance, facilities and field service teams manage work orders, schedule and dispatch technicians, run inspections and plan preventive maintenance.
Price on requestPriced by number of users and technicians · Works on its own or with other AgiloWorks products
- JRWO-2381 · HVAC not coolingHarbor Point, Unit 4BEn route
- MTWO-2382 · Fire door inspectionNorth Campus, Hall C1:30 PM
- KBWO-2384 · Leaking valveRiverside PlazaNeeds parts
- ALPM-0917 · Generator servicePlanned maintenanceDone
Why teams switch
The problems Field solves
- Jobs dispatched by phone, text and whiteboard
- Preventive maintenance and inspections missed until something fails
- Quotes, parts and timesheets out of sync with the work done
Field replaces
- Whiteboards and phone-based dispatch
- Paper work orders and inspection sheets
- Spreadsheets for preventive maintenance
- A separate timesheet app
Before
- A request arrives by phone or email
- Someone checks the whiteboard for a free technician
- The technician calls back for details and parts
- Paperwork is typed up days later
With Field
- The request becomes a work order
- Scheduling shows which technicians are available
- The technician sees the job details and checklist
- Time, parts and notes are recorded on the work order
11 modules
Everything in Field
Work orders & dispatch
Turn every request into a tracked job and get the right technician on it.
- Create work orders from requests
- Schedule and dispatch technicians
- Book customer appointments
- Work orders
- Scheduling & dispatch
- Appointments
Maintenance & inspections
Plan the work that prevents failures and keep a record of every inspection.
- Plan recurring preventive maintenance
- Run inspections with checklists
- Track compliance and safety tasks
- Planned maintenance
- Inspections
- Compliance & safety
Fleet & inventory
Know what vehicles, equipment and parts you have before a job starts.
- Keep track of vehicles and equipment
- Manage parts and stock
- Raise purchase requests
- Fleet
- Inventory & procurement
Customers & timesheets
Keep customers informed and the work you bill for in sync with the work you did.
- Send quotes for approval
- Give customers a portal for requests and updates
- Record technician timesheets
- Quoting
- Customer portal
- Timesheets
Built into Field
- Approvals & workflows
- Checklists, tasks & notifications
- Audit trail
- Cross-product reporting
- Mobile apps
- Open API & data export
- Multi-site & portfolio view
- Roles & permissions
See how Field handles your team's work.
AI agents
AI agents in Field
- Request intake agentReads maintenance requests from the portal, email and phone notes and creates categorized work orders with a priority.
- Dispatch & scheduling agentSuggests or assigns the right technician based on skills, availability and location, and books appointments.
- Vendor negotiation agentRequests quotes from vendors, negotiates on your behalf and books the appointment once the right stakeholder approves.
- Resident & customer update agentAnswers status questions and sends updates to residents and customers about their requests.
- Maintenance planning agentCreates preventive maintenance and inspection tasks and flags overdue compliance items.
- Ask-your-data assistantStaff ask questions in plain English and get answers from data across AgiloWorks products.
- Reporting & insights agentSummarizes operations across products and flags issues, such as rising repairs at a property.
- Human approval before important actions
- Every agent action in the audit trail
- Agents follow user permissions
- You choose which agents run
Scenarios
Field agents at work
- AI agentThe request intake agent turns a resident's portal message about a leak into an urgent plumbing work order.
- AI agentThe dispatch & scheduling agent checks technician skills and availability.
- AI agentNo in-house plumber is free, so the vendor negotiation agent requests quotes from vendors and negotiates the price.
- Your teamThe property manager reviews the negotiated quote and approves it.
- AI agentThe agent books the appointment with the vendor and the resident.
- AI agentThe update agent keeps the resident informed until the job is closed.
- Audit trailEvery agent action and approval is recorded in the audit trail.
- AI agent does the work
- Your team approves or decides
- Recorded in the audit trail
- AI agentThe maintenance planning agent sees a safety inspection coming due and creates the inspection task.
- AI agentThe dispatch & scheduling agent books a qualified technician.
- Your teamThe technician completes the inspection checklist on site.
- Your teamThe facilities manager signs off the result.
- Audit trailThe inspection and sign-off are recorded in the audit trail.
- AI agent does the work
- Your team approves or decides
- Recorded in the audit trail
- Your teamA regional manager asks which properties had the most repeat repairs this quarter.
- AI agentThe ask-your-data assistant answers from maintenance data across properties.
- AI agentThe reporting & insights agent flags a property where repairs keep rising.
- Your teamThe manager assigns a follow-up inspection.
- AI agent does the work
- Your team approves or decides
- Recorded in the audit trail
Who it's for
Built for operations teams
- Campuses & institutionsBring maintenance, parking permits, shift staffing and front-desk operations together for universities, hospitals and large campuses.
- Facilities managementPlan preventive maintenance, run inspections, manage work orders and staff shifts, and track compliance across all your sites.
- Field servicesSchedule and dispatch technicians, manage jobs from quote to completion, track fleet and inventory, and keep customers updated.
- Property managers & HOAsHandle maintenance, residents, parking and front-desk operations across your portfolio with AgiloWorks products that work alone or together.
Getting started
Typical setup
- 1Import your dataBring in the records you already keep.
- 2ConfigureSet Field up the way your team works.
- 3Connect your toolsLink the tools you already use where available.
- 4Go liveYour team starts working in the product.
How long setup takes depends on your data and team. Moving from spreadsheets or an older tool? Start with the data you already have and run Field alongside your current process while you try it.
One platform
Use Field on its own or with other products
Start with Field today. When you add another AgiloWorks product, it uses the data you already have: no re-typing, no integrations between products, one login.
How the products work together
Security & trust
Read how AgiloWorks handles client data, intellectual property and AI use.
Security & trustConnected workflows
How Field connects with other products
- 1A resident submits a maintenance request in the Property resident portal
- 2The request becomes a work order in Field, without re-typing
- 3The technician completes the job with its checklist
- 4Time on the job goes onto the technician's timesheet
- 1Managers build rosters for every site
- 2Maintenance and front desk teams use the same people records
- 3Open shifts are visible across sites
- 4Approved timesheets are exported to payroll
Field questions
How is AgiloWorks Field priced?
AgiloWorks Field is priced on request. Your quote depends on the number of users and technicians. Tell us about your team and we will reply within one business day.
Can I try AgiloWorks Field before buying?
Yes. You can start a 14-day free trial.
What happens after the 14-day trial?
Talk to our team before your trial ends and we will prepare a quote for your users and technicians, so you can decide whether to continue.
How does setup work?
Setup follows four steps. Import your data, configure work orders and schedules, connect the tools you already use, and go live. How long it takes depends on your data and team size.
Does AgiloWorks Field integrate with our other tools?
Tell us which tools you use and we will confirm what is available for your setup.
How do you handle our data and security?
Our Security & trust page explains how AgiloWorks handles client data, intellectual property and AI use.
Can I use AgiloWorks Field with other AgiloWorks products?
Yes. Field works on its own, and you can combine it with other AgiloWorks products as your operations grow.
See Field for your team
AgiloWorks Field is priced on request, based on the number of users and technicians. We reply within one business day.